St Julians & Valletta, Malta
If something is broken, stained, missing, or looks wrong — tell Bruna. Take a photo. Do this the same day, not later.
Broken items, stains on linens or mattress, missing inventory, damaged furniture, leaks, mould, burnt-out bulbs, any pest sighting.
WhatsApp with photo + description + location in the property. Example: 'Bathroom St Julians — crack in ceramic soap holder. Photo attached.'
Do not hide damage, try to fix things yourself without permission, or leave without reporting. Honesty is always the right call.