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Welcome & Standards Overview
⏱ 10 min read
Casa Tropicale Philosophy
We are a 5-star property. Every guest should feel like they are checking into a boutique hotel. Your work is the first impression guests get — make it count.
The Golden Rule
If you wouldn't want to stay in it yourself, don't leave it that way. Walk through the property as a guest before you leave.
What We Expect
Punctuality, thoroughness, photo documentation, and honest communication. If something is broken or damaged, report it immediately — never hide it.
Communication
Always confirm bookings when Bruna sends them. If you have a problem, message before the cleaning day — not on the day.